Refund policy
➤ 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
➤ Eligibility for Returns
To be eligible for a return:
Your item must be in the same condition that you received it.
It must be unworn or unused, with tags, and in the original packaging.
A receipt or proof of purchase is required.
➤ How to Start a Return
To initiate a return, please contact us at 📧 support@bobkitt.com.
Once your return is approved, we will send:
A return shipping label
Instructions on how and where to send your package
🚫 Please note: Items sent back without first requesting a return will not be accepted.
➤ Questions?
You can always reach out to us with any return-related questions at 📧 support@bobkitt.com
➤ Damages & Issues
Please inspect your order upon delivery.
Contact us immediately if:
Your item is defective or damaged
You received the wrong item
We'll evaluate the issue and make it right.
➤ Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (e.g. food, flowers, plants)
Custom or personalized products
Personal care items (e.g. beauty products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
💡 Not sure about your item? Contact us before requesting a return.
➤ Exchanges
Need a different item?
The quickest way is to:
Return the item you have
Once the return is accepted, place a new order separately
➤ Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
A refund will be issued to your original payment method
It may take up to 10 business days to appear, depending on your bank or credit card provider
⏳ If it’s been more than 15 business days since your refund was approved, please contact us at 📧 support@bobkitt.com